Disability Community - Resources for Making Transit a Better Fit

Department of Labor, Employment and Training Administration (ETA)
ETA has created the Disability and Employment Community of Practice. A search of the website produces many of the disability and employment-transportation resources from the TA network. The site is focusing on resources for employers and access and accommodations. The group is looking for members with professional interests in this field.

Easter Seals Project ACTION (ESPA)
ESPA has two upcoming teleconferences. Deviated Fixed Route and Demand Response Service: Creating Solutions in Rural and Small Urban Communities will take place on February 16. The teleconference will focus on the importance of a strong connection between transit and disability groups.

Planning for the Accessibility of Livable and Sustainable Communities, to be held on March 9, will feature representatives from the Department of Transportation discussing the encouragement of community connections to housing, employment and economic development through accessible transportation. A representative from Peoria, Ill. will discuss the city’s plans to redevelop a downtown area using the principles of livability and the role that accessibility plays in the development of those plans.

ESPA continues its Introduction to Travel Training course, a free training initiative that aims to increase the skills, knowledge and abilities of travel training professionals. This intensive, three-day course includes both classroom and field instruction in an environment where travel trainers can directly apply and practice new skills on the street. The next course will be held March 15-17 in Los Angeles, Calif.

Performance Measures

Performance-based Planning and Performance Measures, a peer exchange report of the Transportation Planning Capacity Building Program discusses the purpose and effective use of performance measures. Though transit and human-services transportation were not specifically discussed, this report has general advice for crafting and implementing performance measures.

A performance measure is defined as:

[A]n indicator that objectively evaluates how well something is performing, using quantitative or sometimes qualitative data. Measures can describe performance at one point in time; track progress over time; or identify gaps between desired and actual performance.

These include measures of output - what staff are doing, outcomes - the results of what has been done, indirect outcomes and process. Targets are quantitative accomplishments, in terms of measuring performance, usually with a deadline.

Lessons Learned

* Limit the number of performance measures.

System level performance measurement should be limited to the fewest number of measures that can adequately describe system performance at a level that policy makers find useful. If an agency is using too many measures planning can quickly become too complex, making it difficult for policy makers to focus on, track, and understand performance.

* Articulate goals before determining performance measures. Do not use a performance measure just because data is available.
* Performance measures should reflect broad goals and customer concerns.

Ideally a given performance measure is an accurate indicator of the performance being measured, but often a second best measure needs to be used until better data become available.

* Assign responsibility for measuring performance to one person, even if measures "require partnerships within and outside the organization. If responsibilities are spread out results may be sporadic, making it difficult to integrate measures into an agency’s business practices."
* Conduct an annual review of performance measurements and not merely targets for performance.
* Monitor for unintended consequences of performance measurements.
* Build advocacy and support for performance measures at all levels of an organization.

[Fish-shaped bike rack in Long Beach, Calif.]

The report warns that threats to effective use of performance measure are cultural resistance within an organization and political priorities within or external to an organization.

Out in the Field - Stories of Our Ambassadors

One of my resolutions this year is to take the time once a month to look at each of the ambassador blogs and write about some of the highlights. Last year, I improved to the rate of reading the blogs about once every two months, so this small change will not be burdensome and I expect to feel that much closer to the people and organizations that our ambassadors serve each day.

Highlights for January

Dave Cyra - Region IX Ambassador blog
This month Dave writes about a California partnership for procurement of equipment. These details will be useful for transit managers and procurement staff.

Roland Mross - Region V Ambassador blog
Roland finds a coordination success story 40 miles east of Columbus, OH, in Licking County. The partnership includes human services, transit and emergency management. Roland says:

They are guided by the principle that if nothing is attempted, nothing is gained. During my visit, the key components of what we have stressed for successful coordination were clearly evident. Initiative, leadership, trust, sharing, and a clear focus on serving the citizens.

JoAnn Hutchinson - Region IV Ambassador blog
JoAnn reminds us of the wealth of resources available at the websites of the National Resource Center and United We Ride. These two sites offer information on everything from mobility management to technical assistance to transportation for vulnerable individuals.

Explaining Transportation Service Realities

NRC Director Chis Zeilinger is sharing his insights in a monthly message. These are well worth reading, and I am not saying that because I am an NRC staff member. Chris has decades of experience in DC and in the field. From up close and through the lens of legislation and regulation, Chris sees the realities of coordination and partnerships and how to start and nurture productive conversations.

Funding News

Funding for Transportation-Challenged

To assist the transition of intercity buses to ADA-accessible transportation, the Federal Transit Administration (FTA) is providing "$20 million to help meet the 2012 federal deadline for making coaches accessible to riders using wheelchairs and other mobility devices. The money comes from the Federal Transit Administration’s Over-the-Road Bus Program." The program funds bus line accommodations for people with disabilities, such as lifts and other accessibility components for new vehicles and retrofitting of older vehicles. A list of grantees is available at http://www.fta.dot.gov/news/news_events_12225.html.

The FTA also announced that "[t]ribal Transit funds will provide grants to tribes for 59 separate projects, including transit equipment purchases and facility construction and improvements. Participants under this program include federally-recognized tribes and Alaska Native villages." Information about specific projects is available at http://www.fta.dot.gov/news/news_events_12218.html.

Other December FTA funding announcements are available at the news release page of its website. Other funds granted will go toward transit in the parks, planning to analyze local transit options, and major urban transit projects.

HUD Rural Funding Opportunity

The National Association of Regional Councils (NARC) has posted information about a rural funding opportunity from the Department of Housing and Urban Development. $25,750,000 will be available for grants made through the Rural Innovation Fund (RIF) for "new and innovative solutions to poor housing conditions and concentrated poverty in rural and tribal areas," especially proposals that incorporate an entrepreneurial approach. Grants of up to $300,000 will be awarded for single-purpose projects, up to $2 million for comprehensive projects and up to $800,000 for tribal economic development and entrepreneurship projects.

FEMA Resources

Not sure why there have to be new resources on a topic I just covered. Must be a message from the universe. The Federal Emergency Management Administration (FEMA) has two new resources and another worthy of mention.

For ongoing updates about FEMA and emergency management and planning, there is the FEMA blog. Coverage this week includes the California natural disaster due to weather and upcoming winter challenges. Twitter and online links are given.

The second resource is a comprehensive planning guide, Developing and Maintaining Emergency Operations Plans, Version 2.0. Since I do not dabble too much in this area, perhaps one of my resolutions for 2011 is to have a guest blogger review this resource.

Better write that down.

For those even more involved in emergency planning is FEMA's lessons learned website. For those updates, there is a lessons learned newsletter available at the site.

Before I add any more resolutions to an already long list, let me wish all of you a happy and a healthy holiday season and a joyous new year. Have fun, be safe, and enjoy!

2010 Highlights

I am starting the recap early this year, going over notes, my blog, the index of my old newsletter, and thinking about what from 2010 resonates and will last as useful resources and information as the calendar page turns over to 2011.

Wishing you and your loved ones a happy and a healthy holiday season and a joyous new year.

Stay Up to Date at the National Resource Center for Human Service Transportation Coordination
Go to the NRC website - www.NRCtransportation.org - for news and information from around the country, such as the blogs of the United We Ride Ambassadors. The NRC also has resources about all aspects of public and human services transportation, including several compilations about significant topics.

New News Sources
The Association for Commuter Transportation (ACT) has launched a newsletter, Caryn's Corner, named for Executive Director Caryn Souza.

The National Conference of State Legislatures (NCSL)created two transportation-related newsletters, one is the Transportation Coordination Quarterly Newsletter, a compilation of news and resources involving coordination, and the other a monthly newsletter that spans transportation sectors.

Specialized Taxi Transportation
In 2010, the Taxi, Limousine, and Paratransit Association (TLPA) prepared reports that address the taxi industry's role in providing non-emergency medical transportation and accessible transportation. These are Assessing the Full Cost of Implementing An Accessible Taxicab Program and Non-Emergency Medicaid Transportation (NEMT): How to Maximize Safety and Cost Effectiveness
Through Better Use of Private For-Hire Vehicle Operators. The accessible transportation report discusses how the taxi industry works in terms of the practical obstacles and costs of providing accessibility where the additional costs fall on mostly small businesses and independent contractors. The NEMT report provides an excellent explanation of what coordination provides and what models of NEMT exist throughout the country.

Learning about Health Care Changes
For information on what states must accomplish and are doing to fulfill the mandates of the new health care law, the National Governors' Association (NGA) has created a website, the Health Reform Implementation Resource Center, a product of the State Consortium on Health Care Reform Implementation (State Consortium), which provides information and technical assistance to states about requirements, offers options and best practices and synthesizes feedback to federal agencies on issues that affect state implementation. The website has resources on aspects of the health reform law that are likely to have the biggest effect on states – the Medicaid expansion, the establishment of health insurance exchanges, insurance regulations, and delivery system initiatives, along with important governance, coordination and timing issues for states are available from NGA and on each of the Consortium members' websites.

The American Public Human Services Association (APHSA) has a short presentation, Health Reform: Issues for State Governments, that explains the effective dates of different provisions, what will happen to Medicaid, and summarizes long-term care and other provisions.

With greater numbers of people to be covered by Medicaid and preventive and maintenance medicine to be practiced, there may well be many more people traveling to regular doctor appointments. The Community Transportation Association of America is assisting providers with training, the Competitive Edge, to enable providers to be more efficient for when the new law takes effect.

Transportation for Challenged Populations
The American Public Transportation Association (APTA) report, Funding the Public Transportation Needs of an Aging Population, discusses the depth of the growing need for transportation services among Older Americans and the amounts of funding that will be necessary to provide those services. In addition to APTA, the report was guided by input from a technical working group that included CTAA, Easter Seals Project ACTION, and the AARP Public Policy Institute, all members of the National Consortium on the Coordination of Human Services Transportation.

The Federal Transit Administration (FTA) has a multitude of resources related to the intersection of transit and the ADA. These include regulations, legal guidance, details about equipment and paratransit eligibility, and so much more. A new page has topic guides on selected ADA topics.

The Easter Seals Project ACTION website always has resources for government staff, transportation providers and transportation-challenged populations. These resources offer information to improve services, educate staff and enhance public participation.

Census Guides the Future
Census 2010 and Transit: What's at stake? is a web portal that the NRC created for transit-related Census resources. The 2010 Census will help communities receive over $400 billion in federal funds each year for many activities including transit and human services. Visit the NRC's Census 2010 page to read about how public transportation may be affected, learn about possible outcomes for tribal communities, and find a list of quick links to audio and video clips about the Census.

State-Level Sustainability Plans
State-wide sustainability and livability movements are turning into established parts of state governments with plans that span different sectors of the economy and public works, including transportation. At their core, these plans envision transportation systems that meet present needs without compromising the lifestyles of future generations.

Hawaii's plan, Hawaii 2050, incorporates increased public transportation as a goal and an indicator of progress under its community and social well-being heading. Hawaii's plan goes way beyond the environment, addressing such different issues as the economy, education and health care.

The Department of Transportation for Washington, D.C., the equivalent of a state department of transportation that also has jurisdiction over local roads, releases its Sustainability Plan 2010, which promotes transit, biking and walking and seeks to reduce energy consumption.

The Oregon Department of Transportation also has a sustainability plan. It emphatically incorporates public transportation and the environmental and health benefits of zero and low-emission modes. The state DOT also commits to a policy of locating its own facilities in places that employees can reach by walking and transit.

State Planning Participation
The National Association of Development Organizations (NADO), via its Rural Transportation Clearinghouse, posted a presentation that local officials can use or modify for orientation of new board members, transportation committee members or staff. The Guide for Rural Local Officials: Evaluating Your Input into the Statewide Transportation Planning Process explained the local role in state transportation planning across modes. The guide was also available in a PowerPoint format.

NADO also released a new online version of its Metropolitan and Rural Transportation Planning: Case Studies and Checklists for Regional Collaboration. This guide was intended for leadership and professional staff of metropolitan planning organizations (MPOs), rural planning organizations (RPOs), state departments of transportation (DOTs), and regional development organizations that are involved in transportation planning, programming, and service delivery, and other planning partners.

The Federal Highway Administration (FHWA) has released an MPO primer, Staffing and Administrative Capacity of Metropolitan Planning Organizations. It is a terrific nuts and bolts detailed description of Metropolitan Planning Organizations (MPOs), their staffs, projects, funding, partnerships and formal arrangements with state and local governments.

Livability and Sustainability
The Initiative for Sustainable Communities and States (ISCS) compiles the news and resources of the federal interagency sustainability partnership in one place. There is information about funding, policy, and examples for states and localities.

The American Association of State Highway and Transportation Officials (AASHTO) has a Transportation and Climate Change Resource Center with resources about how state departments of transportation, regional planning organizations and states are addressing climate change.

Always a solid source is the FTA's livability page, which is kept up to date with funding programs, case studies, and news and links related to the interagency sustainability partnership.

Also on My Favorites List
TCRP SYNTHESIS 85: Effective Use of Citizen Advisory Committees for Transit Planning and Operations is a must-read for anyone who either works with public involvement and stakeholder groups, recommends them, or whose work is in some way involves public involvement.

TCRP Report 140: A Guide for Planning and Operating Flexible Public Transportation Services, a product of the Transit Cooperative Research Program, gets into the weeds on what constitutes a non-fixed route, flexible transit service, why communities and regions choose them, the relative costs and how they operate either on their own or as supplements to traditional fixed route and ADA paratransit service.

Compilation of tribal transit resources, which appeared on this page earlier in the year.

An Express Stop blog post offers a compendium of emergency preparedness resources.

Relevant to public employees and citizens in every state is a National Conference of State Legislatures (NCSL) Fiscal Brief: State Balanced Budget Provisions, which explains what is meant by a balanced budget, to which funds state constitutional and statutory provisions apply and what enforcement mechanisms exist. Interesting is how varied balanced budget requirements are. This not a one-size-fits-all term.

More Resources for Emergency Preparedness

National RTAP - the Rural Transit Assistance Program - announces its updated free training module, Emergency Procedures for Rural Transit Drivers. The training includes a Learner’s Guide, a Self-paced eLearning Course Disc, an Instructor’s Guide, and a disc with videos and a trainer’s PowerPoint presentation. It can be used in a classroom setting or by a single student, and is appropriate for both new and experienced transit drivers. The training offers information on preparedness for hazards and threats that may be encountered as a transit operator. This training module also offers targeted training on the Seven Steps of Crisis Management.

For more information, please contact Pam Russell DiGiovanni at 888-589-1122 or prussell@nationalrtap.org.

FEMA Reviews its Progress

Although FEMA’s Preparedness for the Next Catastrophic Disaster - An Update, a report from the Department of Homeland Security, will not render assistance in the midst of an actual emergency, it provides food for thought about what is involved across the different types of agencies called to serve during or in the aftermath of a man-made or natural disaster.

Transportation is mentioned as a piece of the pie of emergency response services, and discussed in reference to large-scale evacuations.

FEMA is responsible for providing direction, guidance, and technical assistance on state and local evacuation plans that contain integrated information on transportation operations, shelters, and other elements of a successful evacuation. FEMA is also required to work with state, tribal, and local authorities to support contraflow planning, where the normal flow of traffic is reversed to aid in an evacuation, and is responsible for ensuring that adequate resources are available for evacuation efforts.

Most indicators of progress have progressed with a moderate rating. Substantial progress has been made in the areas of emergency communications and having pre-disaster contract in place.